About MuckRock
MuckRock Foundation is a non-profit, collaborative news organization that brings together journalists, researchers, activists, and regular citizens to request, analyze, and share government documents, making politics more transparent and democracy more informed. Our services, including MuckRock Requests, Sunlight Research Desk, DocumentCloud, oTranscribe, FOIA Machine, and more, provide a leading transparency suite used by thousands of newsrooms around the world. Our platform offers tools to help acquire and analyze vital information, as well as a robust repository of hundreds of millions of vetted primary source materials and resources that help everyone understand how to put that information into context. Our Research Desk partners with local newsrooms to strengthen investigative journalism through collaborative research support, document analysis and public records expertise. MuckRock’s unique form of investigative and accountability journalism has been recognized by the New York Times, The Freedom of the Press Foundation, and hundreds of local and national news outlets for its groundbreaking work in areas such as COVID-19 response, surveillance, and public safety.
To see other jobs open at MuckRock, visit https://www.muckrock.com/jobs.
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About this role
MuckRock is seeking an Operations Manager.
The Operations Manager ensures MuckRock’s day-to-day administrative and financial operations run smoothly and reliably. This role serves as the primary point of contact for our fiscally-sponsored organizations and owns the execution of recurring operational processes, from invoicing and accounts receivable to gift tracking and annual filings. This position reports to the COO and works closely with our accounting team, fiscally sponsored projects, and staff across the organization. The right candidate brings strong organizational skills, attention to detail, and the ability to manage multiple ongoing processes without things falling through the cracks.
We have budgeted $55,000 to $70,000 for this role.
MuckRock is a fully distributed team and this is a remote position – you can work from anywhere in the United States. Our executive team is based in California, Colorado, New Jersey and Philadelphia.
You must be legally authorized to work in the United States to apply for this role.
Core responsibilities in this role include:
Administrative Operations & Compliance — Handle recurring administrative and operational tasks including but not limited to incoming mail, annual filings, meeting logistics, managing office supplies such as business cards, and retreat coordination. You will also be working to help onboard and offboard staff smoothly as needed. Consistent execution of these foundational tasks frees leadership to focus on strategic priorities and ensures organizational compliance.
Fiscal Sponsor Operations — Serve as the primary point of contact for MuckRock’s fiscally sponsored organizations, ensuring they receive timely, reliable support for administrative and financial questions.
Gift Processing & Donor Operations — Ensure smooth donation workflows across platforms, supporting our development team in tracking expected gifts while maintaining accurate financial records. Our fundraising operations depend on clean donor data and timely processing, enabling our development team to focus on building relationships.
Revenue Operations & Accounts Receivable — Own the invoicing lifecycle from request through payment, including vendor portal registration and follow-up on outstanding receivables. Reliable revenue collection ensures MuckRock can sustainably fund its programs and meet grant commitments.
Accounts Payable & Vendor Management — Ensure contractors, vendors and partners are paid accurately and on time by managing billing portals, processing invoices, and coordinating with accounting. Strong vendor relationships and financial reliability support MuckRock’s reputation and operational continuity.
We do not expect a successful candidate to arrive at MuckRock ready to succeed in all of these areas of work without supervision or support.
Experience with nonprofit operations, donor management, HR and benefits management, bookkeeping basics, or administrative coordination is valuable, but we care more about aptitude and work style than a specific background or expertise.
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We’re excited about you because you are…
- A clear communicator: you’re comfortable reviewing and revising instructions that other people need to follow.
- Highly organized: you’re exceptional at managing multiple projects and ensuring tasks don’t slip through the cracks
- Comfortable with financial systems and the necessary attention to detail to keep them accurate;
- Service minded: you’re invested in ensuring that vendors, freelancers, and sponsored projects have a great experience and feel good about working with us;
- Reliable and proactive: you’re consistent about seeing projects all the way through to completion.
Understanding of or background in the journalism, civic technology, or non-profit sectors is a plus, as is distributed team experience.
Our team loves working at MuckRock because…
- We take three weeks of paid vacation annually, plus all US postal holidays, and the week between Christmas and New Year’s Day off.
- Health insurance with full premium paid for employees and 75% of the premium for dependents.
- Professional development, including covering costs for conference and event attendance.
- Board meetings are open to all staff and include meaningful engagement.
- Company dental, vision, and health flexible spending account plans.
- Paid parental leave
- 401K with 4% match
- Life and Disability Insurance
- Flexible equipment budget for a new laptop that you pick out or other home office purchases.
- Distributed team with flexible scheduling.
We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.